SuarBaby

Refund & Return Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect mug, we’re here to help.

1. Returns

We accept returns for products that are:

  • Damaged during delivery

  • Defective or have manufacturing defects

  • Different from the product ordered

  • Missing parts or accessories, if applicable

To be eligible for a return, the product must be unused, unwashed, and in its original packaging.

Return requests must be submitted within 7 days of delivery.

2. Damaged or Broken Mugs

Because mugs are fragile products, please inspect your package as soon as you receive it.

If your mug arrives broken or damaged:

  1. Take clear photos or videos of the damaged product and packaging.

  2. Contact us within 48 hours of delivery.

  3. Provide your order number and the photos or videos.

  4. Our team will review your request.

If approved, we may provide a replacement or refund, depending on product availability.

3. Wrong Product Received

If you receive a mug that is different from what you ordered, please contact us within 7 days of delivery.

After verification, we will arrange a replacement or provide a refund as applicable.

4. Refunds

Once your return or refund request is approved, we will process the refund to your original payment method where applicable.

Refund processing may take 5–7 business days, depending on your bank or payment provider.

Shipping charges may be non-refundable unless the product was damaged, defective, incorrect, or the issue was caused by us.

5. Exchanges

If you receive a damaged, defective, or incorrect mug, we may offer a replacement instead of a refund, subject to product availability.

Replacement products may be shipped after the returned or damaged product has been verified.

6. Return Shipping

If the return is due to our error, such as receiving a damaged, defective, or incorrect product, we will cover the applicable return or replacement shipping costs.

For other approved returns, return shipping costs may be the customer's responsibility.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, cancellation may not be possible. In such cases, you may need to follow the applicable return process.

8. How to Request a Return or Refund

To request a return or refund, please contact our customer support with:

  • Order number

  • Name used for the order

  • Reason for return or refund

  • Clear photos or videos of the product, if damaged or defective

Email: [babysuar06@gmail.com]
WhatsApp: [9454960244]

Our support team will review your request and guide you through the next steps.

9. Important Note

We carefully pack our mugs to reduce the risk of damage during shipping. However, mugs are fragile items and may occasionally be damaged in transit. Please retain the original packaging until you have confirmed that your order has arrived safely.

We reserve the right to refuse returns or refunds that do not meet the conditions stated in this policy.

Customer Support

For questions regarding returns, refunds, or replacements, please contact us at:

Email: [babysuar06@gmail.com]

Business Name: [SuarBaby]